Contact Us

Email customer care

service@bluehavert.com

For a product question, include the product name and the detail you need clarified. For an order enquiry, include your order number and a brief description. Please do not send payment card numbers, passwords or unnecessary identity documents.

Product and choosing enquiries

Tell us where you intend to use the blanket and which design you are considering. Ask for any essential measurement, fibre or care information that is not in the listing before placing your order.

Delivery support

Use the tracking link in your dispatch email where available. If the information is unclear, send your order number and the last update you can see. Preparation and transport are consecutive stages; standard delivery planning totals an estimated 15–25 business days.

Returns and incorrect items

Request an eligible return within 30 days of delivery. Contact us before posting the item back. For an incorrect or damaged item, explain the issue and include photographs if available so we can review the next steps.

Order changes

Email promptly for an address correction or cancellation. We will check the order stage. A request is not confirmed until we reply, and changes may no longer be possible after dispatch.

Who handles your enquiry

Bluehavert is operated by Yiwu Zhongye E-Commerce Co., Ltd.; Owner: Wu Di. Customer support is available through the email above. We do not publish a telephone support line.