Shipping Policy
Bluehavert · Updated October 28, 2026
Shipping to the United States
We currently offer delivery to addresses in the United States. Available delivery services and the final shipping charge are shown at checkout before payment.
Shipping rates (USD)
- Standard: $5.99 for a discounted merchandise subtotal below $50.
- Standard: free for a discounted merchandise subtotal of $50 or more.
- Expedited: $7.99 where offered at checkout. This option does not shorten order preparation. No guaranteed expedited arrival date is promised.
The free shipping threshold is calculated after discounts and before shipping charges and applicable taxes.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
These are estimated planning windows, not guaranteed arrival dates. Preparation and carrier transport are consecutive stages: the 10-15 business day transit estimate begins after dispatch, rather than on the day an order is placed.
Business days and confirmation
Business days exclude Saturdays, Sundays and applicable public holidays. Preparation begins after your order and payment are confirmed and any information needed to process your order has been received. We will contact you if essential delivery details are missing.
Tracking your delivery
When your order is dispatched, use the tracking link in your shipping confirmation, where tracking is available. Carrier scans may take time to appear. A label being created does not necessarily mean the carrier has collected the parcel. If tracking is unavailable or unclear, email service@bluehavert.com with your order number.
Address corrections and cancellations
Check your address before placing an order. Email us promptly to request an address correction or cancellation. Changes depend on the order's preparation stage and cannot be guaranteed after dispatch. We will explain the available options and any applicable costs before you agree to them.
Delays, missing parcels and delivery issues
Weather, customs checks, public holidays and carrier disruptions may extend estimates. If your order is overdue, or tracking shows delivery but you cannot locate the parcel, check the delivery location and household first, then contact us. We will review the available tracking information and work with the carrier where appropriate. Mandatory consumer rights remain unaffected.
Damaged or incorrect items
If your parcel arrives damaged or contains an incorrect item, contact us with your order number, a description and clear photographs where possible. Retain the packaging while the issue is reviewed. We will explain the next steps under our Return Policy and applicable consumer law.
Taxes, duties and delivery restrictions
Applicable checkout taxes and charges are displayed before payment. If an international shipment attracts additional import duties or carrier clearance charges not collected at checkout, the recipient may need to pay them as required by the relevant authorities. Contact us before ordering if you need clarification. We do not promise service to a restricted address or destination that checkout does not accept.
Contact and business information
Bluehavert is operated by Yiwu Zhongye E-Commerce Co., Ltd.
Owner: Wu Di
Email: service@bluehavert.com
Company correspondence and return address: 1st Floor, Unit 1, Building 3, Zone 3, Zhongshanwan, Suxi Town, Yiwu City, Jinhua City, Zhejiang Province, China.
Please contact us before returning any item. See our Return Policy and Contact Us page.