Return & Refund Policy

30-day return request window

Email service@bluehavert.com within 30 days of delivery to request a return. Include your order number, the item and the reason for your request. This voluntary policy does not restrict mandatory consumer rights or remedies for defective or misdescribed goods.

Condition of a change-of-mind return

For a personal preference return, keep the item unused, clean, undamaged and complete with the items supplied. Use the original packaging where reasonably possible, or suitable protective packaging. Contact us if the packaging is unavailable so we can explain the options.

Request before posting

1. Email us with your order details.
2. Wait for the return instructions and confirmation of the item being returned.
3. Pack the item securely and use a traceable postal service where possible.
4. Keep proof of postage until the return is resolved.

The default return destination is our company address shown below. Do not use a parcel sender address without checking with us.

Return shipping costs

For a personal preference return, the buyer pays return postage. Original delivery charges are generally not refunded for a change-of-mind return unless applicable law requires it. For a damaged, defective or incorrect item, contact us first; we will review the issue and explain the appropriate remedy and any shipping arrangements without limiting your statutory rights.

Damaged, defective or incorrect items

Contact us as soon as reasonably possible after noticing the issue. Include your order number, a description and photographs where available. Keep the item and packaging while the issue is reviewed. Do not return an item at your own expense before obtaining instructions for the particular issue.

Inspection and refunds

We inspect received returns and process approved refunds within 10 business days of receiving the return. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the funds. If more than 10 business days have passed since receipt of your return without an update, contact us.

Exchanges and cancellations

Contact us before ordering a replacement so we can explain availability and the return process. Exchanges are not guaranteed. Cancellation requests depend on preparation and dispatch status. If an order can no longer be cancelled, an eligible return may be requested after delivery.

Consumer rights

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded under the laws applicable to your purchase. Contact us with the relevant issue so we can assess it on its facts.