Order Changes & Cancellations

BLUEHAVERT · UPDATED OCTOBER 28, 2026

What to include

Email service@bluehavert.com with your order number, the email used at checkout and the exact change requested. Avoid placing a duplicate order while waiting for a reply unless you intend to purchase both.

Address corrections

We will check whether the parcel details can still be changed. A change is not confirmed until we reply. After dispatch, the carrier may be unable to redirect the parcel; available options and any costs depend on the circumstances.

Cancellation requests

If preparation has not progressed too far, cancellation may be possible. Once dispatched, the order normally needs to follow the delivery and eligible return process. Mandatory cancellation rights remain unaffected.

Refund after an accepted cancellation

If a cancellation is accepted after payment was collected, we will explain the refund status and return funds through the original payment method as applicable. Bank posting time is separate.

If your request cannot be completed

We will explain the next available step. For an item already delivered, read the Return Policy and contact us within the applicable request window.

Business and contact details

Bluehavert is operated by Yiwu Zhongye E-Commerce Co., Ltd.
Owner: Wu Di
Email: service@bluehavert.com
Company and default return address: 1st Floor, Unit 1, Building 3, Zone 3, Zhongshanwan, Suxi Town, Yiwu City, Jinhua City, Zhejiang Province, China.