Delivery & Tracking Help

BLUEHAVERT · UPDATED OCTOBER 28, 2026

Understand the stage your order has reached.

Before dispatch

Order preparation is estimated at 5–10 business days after order/payment confirmation and receipt of any needed information. An order being prepared does not yet have a carrier transit clock.

After dispatch

Standard carrier transport is estimated at 10–15 business days after dispatch. Use the tracking link in your shipping confirmation where tracking is available. Initial scans may not appear immediately.

The combined planning window

Preparation plus transport totals an estimated 15–25 business days for standard service. Weekends and applicable public holidays are excluded. Disruptions may extend the estimate.

Tracking is not moving

Check the latest event and its date. A created shipping label alone does not confirm carrier collection. If the lack of an update concerns you or the order is overdue, email us with your order number and the tracking information.

Marked delivered but missing

Check the stated delivery location, household and safe places where appropriate. Contact us with your order number if the parcel cannot be found. We will review the information and work with the carrier where appropriate.

Damage or an incorrect delivery

Keep the packaging and send a description and photographs where available. We will explain next steps under the Return Policy and applicable consumer protections.

Business and contact details

Bluehavert is operated by Yiwu Zhongye E-Commerce Co., Ltd.
Owner: Wu Di
Email: service@bluehavert.com
Company and default return address: 1st Floor, Unit 1, Building 3, Zone 3, Zhongshanwan, Suxi Town, Yiwu City, Jinhua City, Zhejiang Province, China.